The principles and values that staff and volunteers work to are:

Respect

Dignity

Trust

Honesty

Empathy

Integrity

We pledge to:

Treat people with dignity and sensitivity.

Act ethically and transparently.

Offer a safe environment for staff, volunteers, and the people we support.

Care for people, showing kindness and warmth.

Work in a trauma sensitive manner.

Offer all people a space to be heard.

Listen, acknowledge, and believe people’s experiences.

Empower the people we support, and each other.

Offer a tailored service to individuals and advocate where needed.

Collaborate with others and value everyone’s contribution.

Be open to feedback and challenge each other to develop best practice.

Inspire and enable learning.

Resolve concerns promptly.

Be accountable and routinely reflect on our practice.